Shipping & Returns
We offer free shipping on all orders over €50.
Orders are prepared within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with your tracking number.
Estimated delivery times:
Portugal: 1–3 business days
Spain: 2–5 business days
European Union: 3–8 business days
United Kingdom & Switzerland: Delivery times may vary due to customs clearance.
Please note that delivery estimates are provided as a guide and may vary during busy periods or due to circumstances beyond our control.
Returns & Refunds
Due to the nature of our products, we cannot accept returns of opened, unsealed, or used tea products for hygiene and food safety reasons.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@layacycle.com, including your order number and clear photographs of the issue. We will review your claim and, where appropriate, arrange a replacement or refund.
If you wish to return an unopened order, you may do so within 14 days of receiving your purchase. Returned items must be unused, unopened, in their original sealed packaging, and in a resaleable condition. We reserve the right to refuse refunds for products returned without their original safety seal or in a condition that prevents resale.
Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer.
Refunds are processed once the returned items have been received and inspected. Original shipping charges are non-refundable, except where the return is the result of our error or a product defect.